Who can use Our Global SIM CardAnyone who travels overseas
and needs to make and receive economical calls on his or her mobile
phone. Anyone who hates paying high international roaming fees!
Why choose CelTrek?
- PRICE and SERVICE: Other companies offer basic service
with prices that still make roaming overseas a burdensome cost to
your travels. However, CelTrek, with our unique strategic
alliances, offers advanced services combined with easy web
management tools-- all with up to 90% savings in actual costs.
Here are just some of our features:
- Caller ID: When traveling with a CelTrek phone, you can
ID your callers and save more by screening you incoming calls. As
part of CelTrek services, you can receive vocal notification
before each incoming call and decide if you want to receive the
call or send it to your voice mail.
- Voice mail: CelTrek offers advanced voice mail. This
means that while other services charge a you a full per minute
price to receive your voice mail, we give you your Voice Mail for
much less.
- Advanced technology:
- CelTrek allows you to record
and save your calls,
- You can forward them to your web
account, or e-mail them.
- You are in control with our
Online
- Real time billing system
- And more features are
being created for you each day_
What am I paying for?
A - You are only paying for the following:
- One time fee for a SIM Card -coverage in more than 160
countries
- One time fee for an unlocked quad band GSM handset (if you
ordered one)
- Only for outgoing SMS (incoming is free)
- Only for what you talk.
- No contracts no commitments (Prepaid Service)
What do I need to do to activate the service?A -
Each user will receive a SIM card that is already
pre-activated.
- Insert the SIM in the phone (Make sure it is unlocked and
operates on the proper frequency.) All phones provided
by GlobalAirtime are unlocked, quad band, and thus can
operate on any GSM system now in use.
- Turn on your phone _
- Wait for 90 seconds. During this time your phone is setting up
your new Global SIM and registering with a roaming partner"s
system.
- Start talking. This procedure will take place each time you
use a handset for the 1st time.
How do I make a call?A - Dial the full number
including country code, area code, phone number. Do not enter any
leading zeros. Eg, 1-212-333-3333 or 44-3xxxxxxxxxx.
What about my incoming calls to my home based cellular
phone?A - You can FORWARD your normal incoming calls to
the local number that you have received from us.
The callers will
only pay for a call to a local number_ not an international number!
Never miss a call!
I want to listen to my voice mail:A - Dial *151 from
your CelTrek phone
Trouble Shooting:A - I can"t make a call:
- Dial the full number: country code, area code, phone number
and press SEND (Omit leading zeros in the number you are calling.)
The service will call you in about 5 seconds.
- If the service is not calling you back - change network.
(Follow the instructions from your phone"s menu)
- If you still can"t make a call - call our customer support at
+1 305 249 3121
How do I know my user ID and password?A - You can
find your user number in the Welcome Folder and on the pocket guide
that came with the Global SIM card package.
Can I personalize my voice mail announcer?A - Yes.
Dial *151 and follow the instructions
What can I do when the call quality or reception is
bad?A - Make sure you have a good signal. If you don"t
have a full signal, the line may be at fault. Please hang up and
redial the number. If the problem continues to occur, you can change
network from your phone"s menu (go to network selection " manual "
choose network from list). Make sure you are not choosing the same
network you were assigned to at first.
Can I see the last numbers I dialed?A - Yes. Go to
menu " CelTrek " dialed numbers
I realize incoming calls are answered in normal fashion. Why do
outgoing calls involve extra steps?A - One of the
reasons we can offer such low rates is because we make use of
advanced technology combined with landlines and traditional
communication. This allows us to bypass the "regular" roaming fees
and offer better prices on your cellular calls.
The extra few
seconds it takes to place a call is insignificant when compared with
the amount of money saved, especially since you can dial as you are
used to - using your phone book to dial any
number.
The user does not notice any difference except
when the system is calling him back.
As soon as you dial the
number you want, the phone will display "calling". Instead of the
call being routed over expensive cellular lines in the country you
are visiting, our advanced system instantly starts processing the
call. In a few seconds your phone will ring. You answer the phone as
usual and will now be connected to your destination.
Does your Global SIM card work in every mobile
phone?A - The CelTrek SIM card works in most of the
current GSM handsets, which are unlocked. Be sure you have an
unlocked phone. Older cellular phones may require you to make use of
a menu in your phone to place outgoing calls. (This method is
described below.)
How do I activate my SIM card?A - Our
Global SIM cards will automatically activate the service the
1st time you use it.
Once you have received your SIM card, just
insert the SIM card into your mobile phone in the SIM socket behind
the battery. Replace the battery and cover, turn on your phone, and
wait for 90 seconds.
If you have an older phone (2-3 years
old), you may have to manually activate the service: Go to the
phones main menu, select the “CelTrek” icon (It may be located under
“Office Tools”) select "Activate - On"
Please check the
following:
- You have an unlocked phone that operates on the proper
frequency. If your phone displays "SIM not accepted", or
"Emergency calls only" your phone is "SIM locked" or you are
attempting to register on a non-CelTrek network.
- Do you have airtime credit?
My SIM card does not show any network?
A - Make sure your phone is supported in the country where
you are using it.
A. Do you have a quad band phone, (850/900/1800/1900 MHz will
cover all destinations)
My phone shows "phone locked", or "Enter Subsidy Code" or "Phone
Restricted" or "insert SIM"? A - Most phones bought from
GSM carriers/ operators are usually locked to accept only the SIM
card of that particular carrier.
- Some carriers will provide you with the SIM unlock code once
you have been a customer for a few months.
- Otherwise use the yellow pages, or the internet to find
someone who will unlike your multi-band phone.. Cost should be
about $20 to $30.
- Google "unlock cellular phones" and you might find a list of
websites offering the service for free.
When does the CelTrek SIM card and airtime credit
expire?A - Your CelTrek SIM card will never expire as
long as:
- You have a credit of over $50, OR
- You recharge your account at least every six months.
You can always reactivate an expired card and recoup any
credits with payment of a $15 reactivation fee. However, we can"t
guarantee you will be able to retain the same phone number once an
account has been deactivated for more than 30 days
How do I make a call?A - Always dial the full
international number even if you call a local number.
You can
omit entering a "+" sign before the number...(no need for leading
zero"s) or the international access code. Simply dial the country
and city code. Then press "send".
Example: To call a
U.S. number: enter 1 then (area code) (7 digit phone number) To call
the UK: enter 44 then (phone number) etc.
When does the call charge start?A - You charges
start only when the service calls you back and connects you to the
destination you are asking to reach.
What charging increments (intervals) do we use?A -
The charging increment is 30 seconds in most countries.
However,
some countries impose a surcharge (RPP) on incoming calls.
Unfortunately we have to include these surcharges in our rates.
However, CelTrek is working to form other agreements to reduce or
eliminate these charges so your charges can be even
lower.
Currently, in the following countries we must bill in one
minute increments. Among the 20+ countries that impose these charges
are: USA, Russia, Argentina, India.
What is my phone number to receive calls?A - During
the order process, you would have chosen an area code within the
USA. The actual phone number assigned to your CelTrek SIM will be in
the package you received from
CelTrek.
RECOMMENDED:
Forward all your calls from
your personal Mobile phone to your CelTrek number to ensure you
never miss a call! (See your phone"s menu for simple forwarding
instructions)
How do I divert my calls from my personal cellular phone to the
CelTrek incoming number?A - With most cellular phones
this option will be under phone menu " tools or phone menu "
settings.
Why do I have a local number for voice calls and a separate
number for SMS/Text Messaging?A - As mentioned above
CelTrek uses the most modern technology available. CelTrek"s SMS
service is processed by state-of -the-art servers located
overseas.
This number will be displayed on your outgoing SMS.
Incoming SMS is free everywhere you roam with CelTrek. Outgoing
rates vary by country and can be viewed on our web site.
Is it possible to access Short Codes from a line other than the
CelTrek SIM?A - No, this is only possible using your
CelTrek SIM card.
Is my number visible to the party I am calling?A -
Yes, CelTrek offers fully functional Called ID for all calls Inbound
& Outbound.
Can I have more than one number assigned to my SIM?A
- YES, You can have as many numbers as you like assigned to your
CelTrek Sim. Additional numbers will incur additional cost. To find
out more send us an e-mail with the requested destination and our
customers care team will contact you. Please note: second U.S.
numbers can be added for $12/year. French numbers for $15/yr. Other
foreign numbers can also be added. Call CelTrek customer service to
check for availability and rates.
Can I make data connections?A - Not at this time. We
are hoping to have data packages available in the 2nd quarter of
2007.
How do I access my Voice Mail?A - Simply dial *151
from your CelTrek phone and follow the prompts.
Or dial our
international number 1-818-663-8888 to listen to your voice mail and
other services offered by CelTrek System.
Can I move my contacts on to my new CelTrek SIM
card?A - Yes you can. You will need to copy all contacts
from your phone to CelTrek SIM. In order to do so, please proceed as
described in the owner"s manual of your mobile phone.
How much does it cost for people to call me on my CelTrek
number?A - The cost for calls to your CELTREK number
depends on the provider of the caller. If you have chosen a U.S.
incoming number, a caller will only pay for a land line connection
to the U.S. number. If you have a UK number, users would only pay
the usual charges to a UK landline number etc.
How do I recharge airtime?A - Log on to our
website (www.GlobalAirtime.com) and
click on the link for existing customers. Your SIM card will be
recharged immediately. You can also call our customer service *611
from your CelTrek Phone or 1-305-249-3121 if you have a credit card
authorization form on file with us, otherwise you must email support
for the form before any phone recharges can be accepted.
Can I see my call history?A - Yes. Access your
CelTrek account via our website at www.GlobalAirtime.com and
log on to your review call history, send SMS, listen to voice
recorded messages, send files to e-mail and many more features.
Can I dial 0800/0900/1800 (Free phone, Premium Rate)
numbers?A - No.
Why do I get an announcement saying: "Call not allowed" (or
similar), and why do I never get a call back when I"m
calling?A - Make sure your phone was activated. To
manually activate: Go to the phones main menu, select the “CelTrek”
icon (It may be located under “Office Tools”) select "Activate -
On".
Some older phones require you to make calls using the
phone menu. If this applies to you, please go to Menu -> CelTrek
" select "Call to" " "Enter number". Dial: country code, the
regional (area) code or GSM prefix (without the leading zero), and
then the local number. Once you have finished dialing, press the ok
button. You will now be disconnected and your phone will display:
"Please wait". Wait until you are called back (this takes between 5
and 10 seconds) and answer as usual. Your call will now be
connected.
If I order online from you, can you ship to countries outside
the US what are the charges and time involved?
A - Yes. Standard shipping is $4.95 within the U.S. Your
CelTrek SIM Card package should arrive within 2-3 business days.
International express shipping will be $29.
Please, feel free
to call us at 314-640-0261 if you have additional quesitons. Or,
send us an e-mail
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